When making your first deposit, your IBAN details are usually automatically verified in our system. However, it may be that, for example, your account holder name in our system does not exactly match how it is registered with your bank. Therefore, we need to manually verify your IBAN details using a document (a recent bank statement or a photo of your bank card). The payment will be automatically refunded to the same account number from which it was debited, but it may take several business days before the amount is back in the respective account.
Once your account is fully verified, you can make a new deposit.