Technical Assistance

Common issues

  • Which devices can I play on?

    Supported operating systems: Android and iOS for mobile devices, Windows and MAC OS for PCs.You should also be able to play on any web browser without issues.

  • I suspect something is wrong with my winnings. What now?

    To investigate this further for you, we would also like to receive a brief explanation of the issue along with the following:Date and time when the issue occurredThe na...

  • How do I delete cookies?

    Note: if you delete cookies, you will be logged out of websites and your saved preferences may be erased.Deleting cookies in Google ChromeOpen Chrome on your computer.C...

  • The website/games are slower than usual. How can I fix this?

    This can have several causes. Consider, for example: Your internet connection The quality of your WiFiThe type of device you are usingWhich browser you are usingYou can...