My address verification via IDIN failed, what now?

In this case, you can have your address verified through our customer service. To do this, you can send a document to support@777.nl. We can accept one of the following documents:

  • pay slips
  • documents from the CBR
  • invoices
  • documents from your energy supplier
  • documents from your internet provider
  • documents from your pension fund
  • bank statements
  • government documents
  • documents from your health insurer

Make sure that your first name, last name, and address are listed on the document and that the document is not older than 1 year. The date must also be visible. Additionally, the document must be fully visible. It can be a photo of a (complete) letter or a full (digital) letter in PDF format.

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