Account and registration
Account creation
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How old do I have to be to play on 777.nl?
To play on this site, you must comply with the conditions imposed by the legislation in effect in your country. In the Netherlands, the minimum age playing casino games...
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Can I create an account if I live outside the Netherlands?
No. 777.nl is only accessible to players who live in the Netherlands.It is unfortunately not possible to create an account from other countries. You must be a resident ...
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Do I have to pay to register?
No. Registration on 777.nl is completely free. Once registered, you can make your first deposit to start playing casino games.
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Am I required to register to play on 777.nl?
Yes. Without a 777 account, you will not be able to play games.When you create an account on 777.nl, you can play with real money, just like in a real arcade or casino....
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I only have a foreign ID. Can I register on 777.nl?
If you live in the Netherlands and also have a valid BSN, you can register with it on 777.nl. You can go through the initial registration steps and upload your ID. Then...
Account verification
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My address verification via IDIN failed, what now?
In this case, you can have your address verified through our customer service. To do this, you can send a document to support@777.nl. We can accept one of the following...
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Do I need to verify my account when registering on 777.nl?
Yes, it is mandatory to verify your account according to the rules of the Dutch Gambling Authority (KSA) in the Netherlands. During registration, you must honestly fill...
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I have not received a verification email, what should I do?
If you have not received a verification email, it may have ended up in your spam folder.Have you not received any email at all? Don’t worry, when you contact our custom...
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Why do I need to send documents?
In accordance with the licensing requirements from the KSA, we need to verify your identity.Rest assured, all documents are stored on an encrypted and secure server. Ul...
Login issues
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Can I reopen my account?
If your account has been suspended, there can be several reasons for this. In some cases, your account may simply be under review by our team.Here are the most common r...
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I can no longer log in to my account. Why?
If you can no longer log in to your account, there may be several reasons: 1. Have you forgotten your password?If you have entered the wrong password multiple times, yo...
Settings
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I want to close or delete my account. What do I do?
We’re sorry to see you go! Didn’t you find what you were looking for? We would like you to know that we do our best to offer you the best gaming experience to meet your...
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I no longer want to receive emails or other notifications from 777.nl. Where can I set this?
If you no longer want to receive emails or announcements, we are sorry to hear that but of course we understand. To unsubscribe from the mailing list, go to your accoun...
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Where can I find the Live Chat?
Would you like to speak with one of our representatives? We are happy to assist you via our Live Chat! Our customer service is available 24 hours a day. You can open th...
My personal data
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Can I change my personal data?
Personal data must be entered truthfully during registration, which means it cannot be changed arbitrarily. If you have moved or have a new phone number or bank account...
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Can I change my bank account number?
For security reasons, deposits and withdrawals are only allowed through the bank account number linked to your 777 account. This means the account number cannot be chan...
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I think my account has been hacked. What should I do?
If you think your account has been hacked, the first thing you should do is change your password. How? Log in to your account and choose a new password in your personal...
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I forgot the email address I used to sign up. What can I do?
If you have forgotten your email address, please contact customer service. You will need to go through the identification process to verify your identity. Our customer ...
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I forgot my username and password. How can I retrieve these login details?
We're sorry to hear that you forgot your login details. But don’t worry! You can use your email address (the one you used to create your account) to request a new passw...
Session limit
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What is a session limit?
A session limit determines the maximum number of hours you can be logged in to our website. This can be set on a daily, weekly, or monthly basis.Once you have reached y...
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What happens when I reach my session limit?
When you reach your set session limit, you will be automatically logged out and temporarily blocked from logging in again. This is a legal measure within the responsibl...
Deposit limit
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How can I increase my deposit limit?
You can adjust your deposit limits at any time via:Profile → Responsible Gaming → Deposit LimitIn this section, you can set or change your daily, weekly, and monthly li...
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What are deposit limits?
Deposit limits are the maximum amount you are allowed to deposit into your account within a period you choose: daily, weekly, or monthly. You decide the amount to set a...
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Are deposit limits mandatory?
Yes, deposit limits are legally required for all players in the Netherlands. In accordance with the regulations of the Kansspelautoriteit (KSA Dutch Gambling Authority)...
Recreational Budget
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Can I increase my net deposit limit?
Your net deposit limit can be increased up to 30% of your net income and savings according to legal guidelines. Customer service can be contacted to help you determine ...
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What is the net deposit limit?
Starting from 10/01/2024, players are not allowed to lose more than their net deposit limit in a calendar month. This limitis standard : €300 (under 24 years old) or €7...
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What happens to my submitted documents?
These are reviewed by a team of experts in order to set an appropriate recreational budget for you and are then securely stored.
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Why do you ask for insights into my income?
Starting from 10/01/2024, we are required to more frequently assess whether you can afford your gambling behavior. This is also necessary to determine your legally mand...
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What happens when I have reached my net deposit limit?
You can only deposit or bet if you still have budget available. That limit is the difference between your deposits and withdrawals within a calendar month. Contact our ...
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How is my net deposit limit determined?
The net deposit limit is legally set at 30% of your net income plus savings.