Account and registration

Account creation

Account verification

Login issues

  • Can I reopen my account?

    If your account has been suspended, there can be several reasons for this. In some cases, your account may simply be under review by our team.Here are the most common r...

  • I can no longer log in to my account. Why?

    If you can no longer log in to your account, there may be several reasons: 1. Have you forgotten your password?If you have entered the wrong password multiple times, yo...

Settings

My personal data

Session limit

  • What is a session limit?

    A session limit determines the maximum number of hours you can be logged in to our website. This can be set on a daily, weekly, or monthly basis.Once you have reached y...

  • What happens when I reach my session limit?

    When you reach your set session limit, you will be automatically logged out and temporarily blocked from logging in again. This is a legal measure within the responsibl...

Deposit limit

  • How can I increase my deposit limit?

    You can adjust your deposit limits at any time via:Profile → Responsible Gaming → Deposit LimitIn this section, you can set or change your daily, weekly, and monthly li...

  • What are deposit limits?

    Deposit limits are the maximum amount you are allowed to deposit into your account within a period you choose: daily, weekly, or monthly. You decide the amount to set a...

  • Are deposit limits mandatory?

    Yes, deposit limits are legally required for all players in the Netherlands. In accordance with the regulations of the Kansspelautoriteit (KSA Dutch Gambling Authority)...

Recreational Budget