If you can no longer log in to your account, there may be several reasons:
1. Have you forgotten your password?
If you have entered the wrong password multiple times, your account may be temporarily locked for security reasons. It is also possible that you have simply forgotten your password.
What can you do?
Use the ‘Forgot Password’ feature to reset your password. If your account remains locked, please contact our customer service.
2. Do you have an active self-exclusion?
If you have activated a self-exclusion, access to your account is blocked for the entire duration of this exclusion.
In that case, it is not possible to reactivate your account before the end of the exclusion period.
3. Is your account closed?
If your account has been blocked due to non-compliance with our terms and conditions, you can refer to these terms for more information.
If you want further clarification, please contact our customer service.
4. Do you think it is a technical issue?
A technical issue can sometimes prevent you from logging in. Our teams always do their best to resolve the problem as quickly as possible. So please do not hesitate to try again later.
5. Check your login details
The entered information (email address or password) may be incorrect.
Still having problems?
If you still cannot log in, our customer service is ready to help you.