If your account has been suspended, there can be several reasons for this. In some cases, your account may simply be under review by our team.
Here are the most common reasons:
Security Check
Your account may be temporarily suspended to allow our team to perform certain security or compliance checks. You will always be notified of this by email.
Verification of Your Information or Documents
We may need to verify certain information or documents linked to your account, and your account may be suspended during this review. You will always be informed by email.
Non-compliance with terms and conditions
An account can also be suspended in case of violation of our general terms of use.
Suspension at Your Request
An account can also be suspended if you have previously requested it. If you wish to reopen the account, please contact our customer service.
What to Do If Your Account Is Suspended?
Your account is never suspended without reason. Don’t worry; if you want more information, we invite you to contact our customer service. They will help you understand the reasons for the suspension and provide instructions on how you might be able to reopen the account.